Help, in plain words.
Axo turns any topic, or any document you add, into a short course of five-minute Bites you finish and remember. If something in the app did not work, the answer is probably here. If not, write to us.
We answer within two business days · Parcel Digital LLC
Common questions.
- How do I cancel my plan?
In Axo, open Settings and tap Manage subscription. Or on your iPhone, open Settings, tap your name, then Subscriptions.
Apple bills every plan, so Apple’s sheet is the only place a plan can be cancelled. Cancelling keeps the plan until the end of the period you paid for.
- How do I restore a purchase?
In Axo, open Settings and tap Restore purchases. Be signed in with the same Apple ID that paid for the plan.
- How do I delete my account?
In Axo, open Settings and tap Delete account. Everything on the account is deleted at once. It cannot be recovered.
Your plan is separate. Cancel it with Apple, or it renews.
- Why did a Bite fail to build?
The server writes each Bite when you open it. If one fails, go back to the Path and open it again; it is rebuilt from the start.
A failed Bite uses none of your monthly limit.
- How do friends work, and what do they see?
A friend is someone whose request you accepted, or who accepted yours. Nobody is added unless both sides say yes.
Friends see your first name, your username, your level, your streak, your badges and your XP. They never see your Paths. You can block or report a friend from their page.
- How do I report someone?
Open the More menu on a friend’s page and tap Report. You can also open Settings, then Blocked people. Every report reaches us.
- Which iPhones does Axo run on?
Any iPhone on iOS 16.4 or later.
- Is my document used to train anything?
No. Your document is used only to build your Path. We do not train models on it, and we do not let anyone else. The privacy policy has the details.
Contact.
Tell us what you tapped and what happened; a screenshot helps. We answer within two business days.
Help with the app
A plan, a Bite, your account, anything that did not work.
axo@getaxo.appPrivacy requests
A copy of your data, a fix, or a deletion.
privacy@getaxo.appLegal
The agreements, a notice, or a question for the company.
legal@getaxo.app
Or write to Parcel Digital LLC, 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States.