The terms, in plain words.

These Terms of Service are a contract between you and Parcel Digital LLC, a Nevada limited liability company, at 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States (“Parcel Digital LLC”, “we”, “us”). They cover the Axo app for iPhone, the website at getaxo.app, our server, and everything we offer through them (together, “Axo” or the “Service”).

By downloading, opening or using Axo, or by joining the waitlist on this site, you agree to these terms and to our Privacy Policy, which explains what we collect and why. If you do not agree, do not use Axo. If you use Axo for an organization that bought it under an Order Form, that organization’s SaaS Agreement with us also applies, and where the two differ, the SaaS Agreement controls.

These terms replace Apple’s standard Licensed Application End User License Agreement for the Axo app. Section 11 holds the terms Apple requires in their place.

You must be at least 13 years old to use Axo, and at least 18 to buy a plan. If you are under 18, you may use Axo only with a parent’s or guardian’s permission, and they agree to these terms on your behalf. You may not use Axo if the law of your country forbids it or if the United States prohibits us from dealing with you.

You can learn as a guest, with your progress kept only on your phone. To keep your progress on our server, use friends, or carry a plan to another phone, you sign in with a six-digit code we email you, with Apple, or with Google. Axo has no passwords.

Keep control of the email address and the Apple or Google account you sign in with; anyone who controls them controls your Axo account. You are responsible for what happens on your account. Tell us at once if you think someone else has used it. One person, one account. You may not sign in as someone else or use a username that pretends to be someone else, that is offensive, or that infringes a right. We may reclaim a username that breaks these rules or that has not been used for a long time.

If you sign in with Apple and chose Hide My Email, the relay address Apple gives us is your address on the account, and the emails we send go there.

Free

Free gives you two new Paths a month, Keep Sharp on three Paths, Axo’s own narration voice, and three fresh Stream clips a day. Counts start again on the first day of each month. The Paths you have keep working when a count runs out.

Plus and Pro

Plus gives fifteen new Paths a month, Keep Sharp on every Path, all nine narration voices and six fresh Stream clips a day. Pro gives forty new Paths a month, everything in Plus, twelve fresh Stream clips a day, and new features first. The app shows the prices and the exact limits before you buy, and the app’s figures control if they differ from this page.

Billing through the App Store

Plans are sold inside the app through Apple’s App Store and billed by Apple to the payment method on your Apple ID. We never see your card. A plan renews automatically at the end of each period, monthly or yearly, at the price shown when you bought it, until you cancel. Cancel at least 24 hours before the period ends to avoid the next charge: on your iPhone, open Settings, tap your name, then Subscriptions; or in Axo, open Settings and tap Manage subscription. Cancelling keeps the plan until the end of the period you paid for. Deleting your Axo account does not cancel a plan.

Free trial

The yearly Plus plan starts with 14 days free, once per Apple ID. The app shows the day the trial ends before you start. If you do not cancel before that day, Apple charges the yearly price. A trial you have already used is not offered again.

Refunds

Apple handles payment and refunds for purchases made in the App Store under its own rules; ask Apple at reportaproblem.apple.com. Except where the law gives you a right to one, payments are not refundable by us. Nothing in these terms limits a refund right that the law of your country gives you.

Price changes

We may change prices for new periods. If a price change affects a plan you already have, Apple tells you before it applies and asks you to agree where its rules require that.

Your plan and your account

A plan belongs to the Apple ID that paid for it and to the Axo account signed in when it was bought. Signing in to the same account on another phone brings the plan with it; Restore purchases in Settings asks Apple to confirm it. One plan cannot be split across two Axo accounts.

Changing the plans

We may change what each plan includes, add plans, or retire one. If a change takes something away from a plan you have paid for, we tell you at least 30 days before it applies, and you may cancel before then.

Paths, Bites, questions, reviews, Stream clips and Axo’s spoken words are generated by software, including large language models and speech synthesis, from what you ask for or add. Generated content can be wrong, incomplete or out of date, even when it sounds sure. It is for learning, not for relying on. Nothing Axo makes is medical, legal, financial, safety or professional advice, and you should check anything that matters with a qualified source before acting on it.

A Path built from your document is written only from your document and names its pages. A Path about a book is built from public pages about the book, which the app lists. A Path from a typed topic comes from the model’s general knowledge and has no outside sources. The app tells you which kind each Path is.

Axo may decline a topic: a one-fact question gets its answer instead of a Path; a request for something harmful, unlawful or outside what Axo teaches is turned down. We may change the models, voices, limits and methods behind Axo at any time; a Path you already hold keeps its lessons.

You keep ownership of everything you add to Axo: topics, answers, pasted text, files, links, photos of pages and book names (“your material”). You give us a non-exclusive, worldwide, royalty-free license to store, copy, process, transmit and transform your material as needed to run Axo for you: to build and voice your lessons, to grade you, to keep your account in sync, to share the lesson content of a Path with the friends you invited to it, and to keep Axo safe. This license ends when your material is deleted, except for the shared copies described in the Privacy Policy and copies in backups for a limited time.

You promise that you have the right to add your material and to let us use it this way, and that it does not break the law or anyone’s rights, including copyright and privacy. Add a document only if you may lawfully copy it for your own learning. Do not add anyone else’s personal data beyond what appears in material you may lawfully use.

We do not review material before Axo uses it, but we may remove material or a Path, or refuse to build one, if we believe it breaks these terms or the law. Documents are stored under a code made from their text and shared by anyone who adds the same text; to have one removed, email us as the Privacy Policy explains.

Friends are opt in: a request must be accepted by both sides, and either side can end a friendship at any time. When you add a friend you agree that they see your scoreboard as the Privacy Policy describes, and when you learn a Path together you agree that the friends on that Path see your results on it.

Be decent. Do not use a username, name or avatar, or nudges and kudos, to harass, threaten, deceive or impersonate anyone. Do not send requests to people who have turned you down. We may remove a username, a friendship or an account that breaks this.

You may not:

• Use Axo to break the law, to infringe anyone’s rights, or to build lessons that teach how to harm people.
• Add material you do not have the right to use, or anyone else’s private information without their permission.
• Copy, modify, sell, rent, lend or redistribute the app, our server’s answers or the lessons Axo makes, beyond your own personal learning.
• Reverse engineer, decompile or try to extract the source code, models, prompts or keys behind Axo, except where the law forbids us from stopping you.
• Scrape, crawl or call our server with anything other than the Axo app or this site, or build a product on our server.
• Get around a plan’s limits, a trial’s rules, or a security measure, or share one account between people.
• Interfere with Axo, its servers or its providers, or probe them for weaknesses without our written permission.
• Pretend to be us, or use the name Axo, the Axo mascot or our marks in a way that suggests we endorse you.

Axo, the Axo mascot, its expressions, sounds and voices, the design, the software, the website, the way Paths are shaped and taught, and all the text and artwork we wrote are owned by Parcel Digital LLC or our licensors and protected by copyright, trademark and other laws. “Axo” and the mascot are our trademarks. Nothing in these terms gives you any of this except the license below.

We give you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the Axo app on devices you own or control, and to use the lessons Axo makes for you, for your own learning and not for sale. The license ends when these terms end.

The lesson content Axo generates for you from a typed topic may be generated the same or similarly for others, and we make no claim that it is unique to you. We do not claim copyright in what Axo generates for you against you; you may keep and use it for your own learning.

If you send us ideas or feedback, you let us use them freely, without owing you anything. Avatar artwork is drawn from the Avataaars set by Pablo Stanley under its free license.

Axo works with services run by others: Apple and Google for sign-in and the App Store, RevenueCat for subscriptions, and the providers named in our Privacy Policy. Their terms govern your relationship with them, and we are not responsible for them. A link Axo gives you to a public web page, such as a book’s sources, takes you to a site we do not control.

This section applies to the Axo app downloaded from Apple’s App Store, and is written to meet Apple’s requirements.

• Who you contract with. These terms are between you and Parcel Digital LLC, not Apple. Apple is not responsible for the app or its content.
• Scope. Your license to the app is limited to a non-transferable license to use it on Apple-branded devices you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. Parcel Digital LLC alone provides any maintenance and support for the app. Apple has no obligation to provide any.
• Warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claim, loss, liability, damage, cost or expense from a failure to conform to a warranty is Parcel Digital LLC’s responsibility.
• Product claims. Parcel Digital LLC, not Apple, is responsible for addressing any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar law.
• Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, Parcel Digital LLC, not Apple, is responsible for the investigation, defense, settlement and discharge of the claim.
• Legal compliance. You represent that you are not located in a country subject to a United States government embargo or designated by the United States as a “terrorist supporting” country, and that you are not on any United States government list of prohibited or restricted parties.
• Contact. Questions, complaints and claims about the app go to Parcel Digital LLC at axo@getaxo.app or 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States.
• Third-party terms. You must comply with any applicable third-party terms when using the app, such as your wireless carrier’s terms.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms as they apply to the app, and on your acceptance Apple has the right, and is deemed to have accepted the right, to enforce them against you.

Our Privacy Policy at getaxo.app/privacy explains what we collect, why, who helps us, how long we keep it, and how to delete it. It is part of these terms. Questions about your data go to privacy@getaxo.app.

You can stop using Axo at any time. To close your account, open Settings in the app and tap Delete account; the Privacy Policy describes what is deleted and what stays. Cancel any plan separately with Apple.

We may suspend or end your access to Axo, or to friends, if you break these terms, if the law requires it, if your use puts Axo or others at risk, or if we stop offering Axo; in that last case we will give you at least 30 days’ notice where we can. If we end your access because you broke these terms, you are not owed a refund. Sections that by their nature should survive, including ownership, disclaimers, limits on liability, indemnity and disputes, survive the end of these terms.

Axo changes often, and we may add, change or remove features at any time. We may also change these terms. When we do, we update the date at the top of this page; for a change that reduces your rights or adds to your obligations, we tell you in the app or by email at least 30 days before it applies. Using Axo after a change takes effect means you accept it. If you do not accept, stop using Axo and delete your account before that date.

Axo is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim every warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. We do not promise that Axo will be uninterrupted, error-free, secure or free of harmful components, that a Path will be accurate, complete or suitable for a purpose, that you will learn or remember anything in particular, or that generated content will not be similar to content made for someone else.

Some places do not allow some of these disclaimers, so some may not apply to you. Nothing here limits a right that the law of your country gives you and does not let us limit.

To the fullest extent the law allows, Parcel Digital LLC and its members, managers, employees, contractors and providers are not liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost goodwill, the cost of substitute services, or decisions you make based on what Axo taught you, arising from or related to Axo or these terms, however caused and under any theory, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability to you for all claims arising from or related to Axo or these terms is limited to the greater of the amount you paid us for Axo in the twelve months before the event giving rise to the claim and fifty US dollars (US$50).

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud, or for gross negligence or willful misconduct where the law forbids limiting it.

You will defend, indemnify and hold harmless Parcel Digital LLC and its members, managers, employees and contractors from any claim, demand, loss, liability, damage, cost and expense, including reasonable legal fees, that arises from your material, your use of Axo in breach of these terms or the law, or your violation of anyone’s rights. We may take over the defense of any matter you must indemnify, at our cost, in which case you will cooperate with us. This section does not apply to consumers where the law of their country does not allow it.

Please read this section carefully. It affects your rights. It asks you to resolve most disputes with us through binding individual arbitration instead of in court, and it waives class actions. You can opt out as described below.

Talk to us first

Before starting a formal proceeding, write to legal@getaxo.app or to our address with your name, the email on your account, a description of the problem and what you want. We will try to resolve it with you within 60 days. Most problems are solved this way.

Arbitration

If we cannot resolve it within 60 days, you and we agree that any dispute, claim or controversy arising from or relating to Axo or these terms, including their formation, interpretation, breach or validity, will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, which are at adr.org. The Federal Arbitration Act governs this section. The arbitrator applies these terms and the law, may award the same individual relief a court could, and may award fees as the rules and the law allow. Arbitration will take place by documents, by phone or video, or in Clark County, Nevada, or where you live if you prefer, at your choice. We will pay the filing, administration and arbitrator fees the AAA’s consumer rules place on us, and if your claim is for US$10,000 or less, we will pay all of them unless the arbitrator finds the claim frivolous.

Exceptions

Either of us may bring an individual claim in small claims court instead, and either of us may seek an injunction in court to stop infringement or misuse of intellectual property or unauthorized access to Axo.

No class actions

You and we each agree to bring claims only in our individual capacity, not as a plaintiff or member of a class, consolidated or representative proceeding, and the arbitrator may not join or consolidate claims of different people or award relief that affects anyone other than the parties. If this paragraph is found unenforceable for a claim, that claim is severed and goes to court, and the rest of this section still applies.

Opting out

You may opt out of arbitration and the class action waiver by emailing legal@getaxo.app within 30 days of the day you first accept these terms, stating your name, the email on your account, and that you opt out of arbitration. Opting out does not affect any other part of these terms.

Where claims go otherwise

A claim that is not arbitrated, other than a small claims matter, must be brought in the state or federal courts located in Clark County, Nevada, and you and we consent to their jurisdiction and venue. Each of us waives the right to a jury trial to the extent the law allows.

Time limit

To the extent the law allows, any claim arising from Axo or these terms must be started within one year after it arose, or it is barred.

These terms and any dispute arising from them are governed by the laws of the State of Nevada and the federal laws of the United States, without regard to conflict-of-law rules. If you are a consumer in a country whose law gives you protections that cannot be taken away by contract, those protections still apply to you.

We respect copyright and expect you to. If you believe material in Axo infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent at legal@getaxo.app or Parcel Digital LLC, Attention: Copyright Agent, 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States. Include: your physical or electronic signature; the work you say is infringed; where the infringing material is, with enough detail for us to find it; your address, phone number and email; a statement that you believe in good faith that the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

We will remove or disable material that is the subject of a complete notice and tell the person who added it, who may send a counter-notice under the Act. We end the accounts of people who repeatedly infringe.

Notices

We may notify you in the app, at the email on your account, or on this site. You may notify us at legal@getaxo.app or by mail at 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States; a notice to us is effective when we receive it.

California residents

Under California Civil Code section 1789.3, you may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210. Our contact details are in this section and at the end of this page.

Export and sanctions

You will not use or export Axo in violation of United States export and sanctions laws, and you represent that you are not located in, or a national or resident of, a country or territory subject to comprehensive United States sanctions, and are not on a United States restricted-party list.

Assignment

You may not transfer these terms or your account to anyone else. We may transfer them to an affiliate or to a successor that takes over Axo, and will tell you if we do.

Whole agreement

These terms, the Privacy Policy and, where it applies, the SaaS Agreement and Data Processing Agreement are the whole agreement between you and us about Axo and replace any earlier agreement. If a part of these terms is found unenforceable, the rest stays in force and the unenforceable part is enforced as far as the law allows. If we do not enforce a term, we may still enforce it later. Headings are for reading, not for interpretation. Apart from Apple under section 11, nobody else has rights under these terms.

Parcel Digital LLC, 5725 S Valley View Blvd Ste 5 PMB 879632, Las Vegas, Nevada 89118-3122, United States. Legal notices to legal@getaxo.app. Help with the app at axo@getaxo.app. Questions about your data at privacy@getaxo.app.